Permission is separate from service
You do not have to allow photographs, videos or a testimonial to receive services. Permission to enter a space, teach an activity, or take a condition photograph does not grant permission to use your family or classroom in marketing.
Before photographing an identifiable child or using family or client material publicly, we obtain specific written permission from the person with authority to give it. For a child, this means a parent or legal guardian; school approval alone does not replace any required parent permission. If authority or permission is unclear, we do not use the material.
What permission covers
We identify the material, intended use, publication channels and attribution before asking for consent. Identifiable children, adults, interiors, testimonial text and names can be authorized separately. We avoid displaying children’s full names, addresses, location clues and other identifying details.
Permission is limited to the agreed use. We do not sell client images, authorize unrelated third-party advertising, or use images or recordings of children to train an AI model. New uses require new permission.
Changing your mind
Email us to withdraw optional marketing permission and identify the material involved. We stop new uses and remove it from channels we control within a reasonable time. We explain if a printed item already distributed or a third party’s saved copy cannot be recalled, and do not reprint or republish the material after withdrawal.
Withdrawal does not affect services or cancel an unrelated signed agreement. We keep only the consent or withdrawal record needed to document your choice.
Reviews and testimonials
Reviews must describe a real experience accurately. Feedback about a founder’s earlier work must be identified as that experience, not presented as a completed Hive & Wonder project. We ask approval for attribution and any edit before publishing a selected testimonial.
We do not create invented clients, AI-generated reviews, fake ratings, or misleading before-and-after results. We do not condition an incentive on a positive review, penalize an honest negative review, or require removal of criticism to receive a refund. Any incentive or material relationship is clearly disclosed where a review is used.
Clients remain free to share honest opinions on independent platforms. Our selected website testimonials are not represented as a complete or independently collected review feed.
Illustrative images and materials
Generated concept images and non-client illustrations are labeled as such. We do not portray them as real installations, client results, or evidence of an endorsement. Third-party material is used only with appropriate rights and attribution.